Chinwag - Autumn 2019

You Made A Difference

Going the extra mile

Everybody benefits when somebody goes a little beyond the call of duty to help out patients or colleagues. If you know someone who has done something which makes life just a little bit better for those around them, nominate them for a ‘You made a difference’ award.

May 2019 Suite 10 radiotherapy team

April 2019 The HTU scheduler team The HTU scheduling team works on the outpatient reception in the HTU and was nominated

The suite 10 team in radiotherapy includes therapy radiographers who have excellent patient care

and technical skills to deliver a technical image guided treatment while supporting patients through treatment. They are aided by a clinical support worker who deals with queries, appointment issues and general patient care. The team was recognised for always going above and beyond for every patient. Team members were nominated by patient David Price who was impressed with their help and compassion when he collapsed due to dehydration during his treatment. He said: “I was so well looked after that I thought I should let people know how good the treatment was I received especially with it not being cancer related.”

by Professor Adrian Bloor for its ‘unfailing excellence at the frontline having to deal with both happy and unhappy patients’. The schedulers are integral to the department, providing exceptional service with a friendly but professional attitude. Manager Rachel Mitchell said: “It is easy to overlook the value of our clerical teams and this award is testament to the dedication and hard work of all of them. I see daily their sense of commitment to our patients and how they treat everyone with dignity and respect. They always go above and beyond and play an integral part of the day to day activity in the haematology day unit.”

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