2022-23 Annual Complaints Report

4.1 – Parliamentary and Health Service Ombudsman referrals

Complainants have the right to refer their case to the Parliamentary and Health Service Ombudsman (PHSO) if they are not satisfied it has been resolved by the Trust.

One complaint was referred to the PHSO between April 2022 and March 2023. This case is currently being investigated and we await the outcome of the same.

We currently have two open complaints with the PHSO overall.

No PHSO investigations have been concluded in the financial year 2022/23.

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