2022-23 Annual Complaints Report

3.1 – Complaints resolution

We contact each complainant in order to fully understand their issues and to agree the type of response they wish to receive. This may be a written response or resolution meeting, where all the issues are addressed.

167 Formal Complaints were responded in 2022/23.

The table below outlines how each of those 167 complaints were resolved:

Upheld Withdrawn Total

Not upheld Partially upheld

5

3

1

0

1

Resolution meeting Written response

59 60

38 38

7 162 8 167

58 61

Total

5