Public Board of Directors papers 27.01.22

2. Caring

2.2 – Friends & Family Test

The patient Friends & Family Test recommenced in January 2021 with new guidance relating to the process and reporting mechanisms. Inpatient & Daycases – Monthly Summary

Inpatient & Daycases – Monthly Summary by Location

Outpatients – Monthly Summary

FFT Developments • PEC is now receiving bi-monthly FFT results reports. • Data insights has been updated making it more user friendly and easier to extract specific departmental data. • FFT Improvement Group now fully established – plan of work produced and focus now on establishing processes in Divisions for acting on feedback from patients.

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