Public Board of Directors papers 27.01.22

2. Caring

2.1 – Patient Experience

Positive feedback received…..

“Thank you so very much for your care and treatment. You dealt with my concerns about my visits and transport very quickly and professionally. I cannot thank you enough for your kindness. Thank you for managing to carry out my operation. Again I thank you so very much I can’t say it enough. All the staff at The Christie’s were kind, considerate and professional. Taking care and consideration to everyone’s concerns and conditions. I know I wasn’t a particularly easy patient. There wasn’t one moment that anyone made a comment or made me feel uncomfortable, for which I am very great full. As much as it was dealing with cancer the staff made each visit bearable. Thank you all again for your support."

"The Christie are fantastic. My husband is currently receiving treatment for his second cancer in 6 years."

"I just wanted to leave a message of thanks and gratitude for all the care and support you gave to my mother over the past few years. She had metastatic rectal cancer. Unfortunately, my mum passed away in November from the disease. I just wanted you to know that I and my family appreciate everything the great staff at The Christie did for my mother and are truly grateful that because of treatment, she had a few more years with us. I plan on doing some fund raising in the near future for this great hospital. Thank you."

157

14