The Christie NHS FT Annual Report & Accounts 2019-20

The Christie NHS Foundation Trust Annual Report & Accounts 2019-20

The Christie Quality Mark Through the five year strategy the Trust set out its ambition to deliver its services to a Christie quality mark standard that would be recognised by patients. With this ambition in mind, a patient focus group developed and agreed what the “Christie experience” meant to them in the form of 5 statements. • We want to experience the same standard of care as if we were in The Christie@Withington when we have chemotherapy and radiotherapy services; • We want the same safe, clean environment with standards of pride as The Christie@Withington; • We want to be greeted with a warm welcome and where we are a returning patient to be recognised by staff; • We want continuity of care by our doctors and nurses and to know that we are partners in all care and decision making • We want to recognise The Christie team in “The Christie@” sites The quality mark accreditation scheme was launched at the September 2014 annual members meeting. Through the steering group which included patients, Governors, consultants and nurses the quality mark accreditation scheme was developed, piloted and implemented. Since its launch the quality mark accreditations have been achieved for the following chemotherapy units: The Christie NHS Foundation Trust, Pennine Acute NHS Trust, Stockport NHS Foundation Trust, East Cheshire NHS Trust, Wrightington, Wigan & Leigh NHS Foundation Trust, Mid Cheshire Hospitals NHS Foundation Trust, Tameside & Glossop Integrated Care NHS Foundation Trust and The Christie Mobile Chemotherapy Unit. During 2017, the Quality Mark was developed further to include our Radiotherapy Services; and during 2018 all three of our units at Withington, Oldham and Salford achieved quality mark accreditation Of the six chemotherapy units in the original group; The Christie NHS Foundation Trust, Pennine Acute NHS Trust, Stockport NHS Foundation Trust and East Cheshire NHS Trust successfully achieved their 3 yearly re-accreditation during 2018 and 2019, with the others scheduled to do so during 2020. Friends and Family Test The NHS Friends and Family Test (FFT) is an important tool whereby The Christie receives direct, regular and real time feedback from our patients. This feedback is used to help shape and further improve our services for our patients. Following their most recent experience at the Christie, patients are invited to answer the question: “How likely are you to recommend our service to friends and family if they needed similar treatment”. Patients can respond via text message (free of charge) or on a paper form. Text messages are sent to patients within 48 hours of their inpatient stay. As an alternative, nursing staff

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