The Christie NHS FT Annual Report & Accounts 2019-20

The Christie NHS Foundation Trust Annual Report & Accounts 2019-20

decisions about their care. The vast majority of comments praised the staff, the care and the facilities;

“ Marvellous, brilliant – all staff are amazing” “Feel safe & always treated as an individual” “Welcoming and comfortable environment”

This event gathered a substantial amount of timely information from our patients which were fed back to all areas across the Trust, acknowledging the overwhelming positive feedback as well as reviewing any suggestions for improvements. Based on the results from ODEP and a triangulation with our complaints and PALS data we will focus upon improving patient experience around ensuring effective communication in the following areas: • what patients can expect to happen next after having a hospital appointment • when patients are attending for appointments that they are kept informed of any delays, the reason why and how long the delay is expected to be! Improving Pressure Ulcer Management The target for 2019/20 is to have no more than 30 category 2 pressure ulcers, (deep tissue injury and unstageable pressure ulcers) and no category 3 & 4 pressure ulcers acquired during hospital admission. With the new NHSI recommendation, the Trust has started to report medical device related pressure ulcers (MDRPU) separately, and they are included in the overall number of the pressure ulcer. Number of patients with Pressure ulcer acquired DURING admission 29 patients acquired pressure ulcers during an admission to the Trust which includes 9 medical device-related pressure ulcers. Trust Performance There have been no category 3 or 4 hospital-acquired pressure ulcers reported in 2019/20. We have met the target of no more than 30 pressure ulcers during the 2019/2020 financial year.

Apr

May

June

July

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

Total

Cat 2,DTI and unstageable

4

4

3

2

2

2

1

2

1

3

4

1

29

An Executive Nursing Panel /Friday FoCUS meeting is held for all pressure ulcers acquired during admission to determine root cause, contributory factors, and identify learning for the organisation. Themes Themes arising from RCA investigations have been identified as: • Inaccurate calculation of pressure ulcer risk factors. • Failure to reassess risk on change of condition and change of care setting • Failure to conduct a head to toe skin inspection

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