Public Board of Directors papers 27.01.22

Appendix 5 – Incident and risk grading Tool

The risk score is assessed in terms of Likelihood x Consequence LIKELIHOOD

Likelihood score

1

2

3

4

5

Descriptor

Rare

Unlikely

Possible

Likely

Almost certain

Frequency How often might it/does it happen

This will probably never happen/recur Not in the next five years

Do not expect it to happen/recur but it is possible it may do so Once every two to five years

Might happen or recur occasionally Once or twice a year

Will probably happen/recur but it is not a persisting issue Once or twice every six months

Will undoubtedly happen/recur, possibly frequently More than once a month

CONSEQUENCE / IMPACT Impact score 1

2

3

4

5

Descriptor

Negligible

Minor

Moderate ►Local media – long term – moderate effect – impact on public perception of Trust & staff morale

Major

Catastrophic ►National / International adverse publicity >3 days. ►MP concerned (questions in the House) ►Total loss of public confidence ►>25% over project budget / schedule slippage ►Permane nt loss of core service / facility ►Disruption to facility leading to significant ‘knock- on’ effect across local health economy ►Extended service closure

►Rumours ►Potential for public concern

►Local Media – short term – minor effect on public attitudes / staff morale ►Elements of public expectation not being met

►National media <3 days – public confidence in organisation undermined – use of services affected

Adverse Publicity / Reputation

►Interruption does not impact on delivery of patient care / ability to provide service ►Insignificant cost increase / schedule slippage ►Loss/Interruption of >1 hour; no impact on delivery of patient care / ability to provide services

►<5% over project budget / schedule slippage

►5 – 10% over project budget / schedule slippage

►10 – 25% over project budget / schedule slippage

Business Objectives

►Short term disruption, of >8 hours, with minor impact

►Loss / interruption of >1 day ►Disruption causes unacceptable impact on patient care ►Non -permanent

►Loss / interruption of > 1 week. ►Sustained loss of service which has serious impact on delivery of patient care resulting in major contingency plans being invoked ►Temporary service closure ►Claim(s) between £100K - £1M Multiple issue complaints with allegations of lack of care

Business/ Service Interruption

loss of ability to provide service

Potential for settlement / litigation <£500 Query/suggestion Verbal concerns resolved by the end

►Claim <£10K

►Claim(s) between £10K - £100K

►Single major claim >£1m

Claims

Allegation that service received substandard Simple complaints

Single issue complaints with allegation of lack of appropriate care

Multiple issue, complex complaints Serious complaint where

Complaints / PALS

Risk management strategy and Policy 2021-2024 Document ref: RM01 Version 04

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