Workforce Race Equality Standard Action Plan 2022-2023

Metric 5: Bullying and Harassment from the Public and Patients Percentage of staff experiencing harassment, bullying or abuse from patients, relatives, or the public in the last twelve months.

Accountable People / Team

Commentary

No.

Actions

Key Performance Indicators

Deadline

Develop the Respect Campaign to include bullying, harassment, and abuse by patients and the public

 Respect campaign materials targeted to patients developed and launched.

EDI Team PEC

5a

August 2023

16.5% of BAME staff compared to 12.9% of white staff said they had experienced harassment, bullying, or abuse from patient's relatives, or the public in the last 12 months. Compared to 2021, both groups were more likely to have experienced Bullying, Harassment, and Abuse. The difference between the two groups has widened from 11.8% of white staff, compared to 11.3% of BAME staff.

Head of Facilities

5b Review the Violence and Aggression Policy

 Policy reviewed and updated

August 2023

 Monitoring template and metrics developed and agreed  Data submitted to Patient Experience Committee every 6 months

Monitor the number of reported incidents of bullying, harassment, and abuse by patients, relatives, or the public.

PEC PALS

5c

August 2023

 Staff Survey results sent to each division.  Actions plans developed to address bullying, harassment, and abuse

Identify bullying, harassment, and abuse ‘hotspots’ from Staff Survey results

Engagement & OD Manager

September 2023

5d