The Christie NHS FT Annual Report & Accounts 2019-20

The Christie NHS Foundation Trust Annual Report & Accounts 2019-20

2019/20

Complaints The grading system captures complaints into grades 1 – 5 as demonstrated below

Complaints by division 2017/18

In 2019/20 The Christie had 109 complaints. The table below shows the number of complaints by each division. It depicts the grading of complaints at the time they are received into the Trust. The grades are reviewed as part of the investigation process and some may be regraded either up or down at the end of the investigation Grade 2 Grade 3 Grade 4 Grade 5 Total

Network Services

35 10

25 23

5 5

0 0

65 38

Cancer Centre Services

Estates and Facilities

2

0

0

0

2

Research & Development Christie Medical Physics & Engineering

0

1

0

0

1

3

0

0

0

3

50

49

10

0

109

Total

78