The Christie NHS FT Annual Report & Accounts 2019-20

The Christie NHS Foundation Trust Annual Report & Accounts 2019-20

Part 2: Priorities for improvement and statements of assurance from the board Quality priorities for 2019/20 Improving Outpatient and Pharmacy Waiting Times for the benefit of our patients In 2018/19 we agreed this quality improvement and it was not achieved. As this is an issue as described by our patients this will be a focus of quality improvement again this year. Through our internal patient experience surveys, review of our performance metrics and review of our Patient Advice and Liaison Service and Complaints themes we know our outpatient and pharmacy waiting times do not meet our patients’ expectations or our internal quality standards. Therefore by March 2020 we will improve our patients experience by: • 80% of outpatient pharmacy prescriptions will be available within one hour • 80% of outpatients will have been seen within 20 minutes of their appointment time This quality improvement will be monitored and measured monthly through the Outpatient board and the Management Board Learning and making quality improvements from patient feedback From the outcomes of the one day every patient improvement event in May 2018 we will develop new quality metrics and improvement standards that reflect the quality standards our patients expect. We will triangulate this with our complaints and PALS data and have new quality standards in place for March 2020. This quality improvement will be monitored and measured monthly through the Patient Experience Committee. Improving Pressure Ulcer Management By March 2020 in line with NHSI recommendations (2018) we will have baseline data for the number of patients who develop moisture associated skin damage (MASD) during admission. This will inform the development of a quality improvement standard for 2020/21. • We will maintain our standard of no category 3&4 pressure ulcers developed in the hospital • There will be no more than 30 Category 2 pressure ulcers, (deep tissue injury and unstageable pressure ulcers) developed in the hospital by March 2020. This quality improvement will be monitored and measured monthly through the Executive Nursing Panel. Improving Outpatient and Pharmacy Waiting Times for the benefit of our patients During 2019-20 the waiting times for patients attending the pharmacy improved. The department went live with a new waiting time system that enabled the department to more closely monitor waiting times, and to display these on screens across the Trust. The monitoring of waiting times for patients attending pharmacy was suspended in March 2020 as a result of the COVID 19 pandemic, which resulted in some immediate operational changes having to be made in the department.

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