Quality report 2021-2022

Part 2: Priorities for improvement and statements of assurance from the board 2.1 Quality priorities for 2021/22

1. Improving Pressure Ulcer Management We will continue to provide safe and effective skin care to patients and education and support to staff. This will be evidenced by: • A 10% reduction in the number of patients who develop moisture associated skin damage (MASD) during admission based on the baseline data collected in 2019/20. • There will be no more than 30 Category 2 pressure ulcers, (deep tissue injury and unstageable pressure ulcers) developed during admission. • We will maintain our standard of no category 3&4 pressure ulcers developed during admission 2. Improving patient safety and experience during a national pandemic through the use of digital technology We will continue to provide safe and effective patients care and experience. This will be evidenced by: • Increasing the number of outpatient follow up clinics undertaken using digital technology by 20% based on the 2019/20 baseline. • Improve patient access to friends and family by introducing new digital technologies. • We will triangulate patient experience through survey results, compliments, PALS and complaints contacts. Improving the Pharmacy Experience We will continue to reduce pharmacy waiting time and improve patient experience by introducing new models of delivery. This will be evidenced by: • A 20% increase in the number of eligible patients utilising the pharmacy medication delivery service. • We will evaluate patient experience through survey results, compliments, PALS and complaints contacts. 3

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