Public Board papers 31.03.22

2. Caring

2.1 – Patient Experience

Positive feedback received…..

“You have saved our family, thank you! Please never underestimate the impact that your work, dedication and skill has upon the lives of hundreds of men and their families. We are not just numbers, percentages or statistics. We are real people whose lives you have profoundly changed. Hopefully we can now enjoy many more happy years together. We shall be forever grateful to you. Thank you so much. Lots of love." "All staff have been kind, efficient and respectful and treatment was quickly organised. Thank you so much to everyone for what you have done so far”

"To all the teams from Dept 22, 25, 8 and 2. I would like to thank you all for the love and care you have given me. The Gift of Hope. May you all carry on giving. Regards to you all."

“It is with delight that I find myself writing on behalf of my wife (and myself) to inform you of the excellent service provided by your 'Plastics IPU - Integrated Procedures Unit Team'. From the moment we crossed the threshold we were met by a very friendly lady asking and then being directed accordingly. The entrance provided a welcoming vista, one of calmness .. just what one needed at the time. Making our way to '1st Floor - IPU - Dept. 2' we were welcomed by another friendly lady receptionist. Omar arrived and proceeded to discuss and carry out checks on my wife's condition in a calming and relaxed manner which put our minds at ease. He discussed what the procedure would entail and all the 'pros and cons' .. readily answering any concerns that we both may have/ and possibly still have regarding the procedure and outcome. This letter is to thank you to all staff involved during this initial visit to "The Christie", for their kindness, concern and calming manner” 34

14