Public Board of Directors papers 30 June 2022

3. Responsive

3.5 - Complaints

16 new complaints received in May 2022 16 complaints were closed in May 2022

Ombudsman Cases Complainants have the right to refer their case to the Parliamentary and Health Service Ombudsman (PHSO) if they are not satisfied it has been resolved by the Trust. 1 case have been referred to the PHSO in May 2022. 1 case remains under investigation

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