Public Board of Directors papers 30 June 2022

2. Caring

2.1 – Patient Experience

Positive feedback received…..

"Staff always friendly and polite. The Christie at Home team are especially helpful".

“Thanks and gratitude to all the staff on ORTC for the care I have received so far during treatment - especially Team 2. I really appreciated being treated in the same area so far and that everyone has been so lovely, kind and patient with me. I felt I was treated personally despite just how busy everyone is and that you are all always smiling and nothing seems too much trouble even though you are all 'dashing around’.”

“Thank you for the great care your staff on AAU gave my mum over the weekend and for the follow up call to check she was okay".

"I think your bloods closer to home service is amazing. My mum can currently have bloods done at Tameside hospital instead of going to Christie which saves her so much time and is great when chemo makes her so tired."

“On behalf of my mum, who had a procedure at The Christie, we'd like to thank all the people who came into contact with her on that day. Despite the delay in her being admitted to Theatre, she said that every member of staff that she came into contact with while she was at The Christie was kind, thoughtful, professional and helped her feel at ease. I was particularly appreciative of the support you gave in allowing me to be with her while she waited for her procedure".

42

15