Public Board of Directors papers 29.09.22

2. Caring

2.1 – Patient Experience

Positive feedback received…..

"What a wonderful team of nursing staff, radiologists are wonderful, everyone is so kind and professional. Through the hardest experience of my life the staff at Christies have helped me get through this. 10* treatment. I would like to thank Dr Chitalia for guiding me through every step of the way, a true gentleman, nothing too much trouble”

“The staff, every member of staff I have met/treated me/booked me in for my treatments etc have been so professional and friendly. They make you feel at ease, explain things clearly to you and are always helpful. A smile from them always make you feel better. A credit to the Christie.”

"I just wanted to say that the nurse who was taking the bloods on chair 2, dept. 35 on Tuesday 16th August is worth her weight in gold. Friendly & funny She managed to coax blood from my usually reluctant veins first go, which is no mean feat these days. I didn’t catch her name, but she is ace!”

“I attended the Endocrinology unit at the Christie Hospital for an all day blood test for the first time. I found the hospital clean, tidy & well presented. I was cared for by the same nurse, she listened to me carefully & answered my questions fully giving me extra information and making me feel at ease. I also spoke to the Doctor before I left the department who answered all my questions, the rest of the team there were also great. I was offered something to eat before I left which I accepted, the food was fresh & tasty. I was helped by Dr Higham's secretary who went above & beyond to help me. She was 'FAB’. I highly recommend Christie Hospital.” 45

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