Public Board of Directors papers 27-10-22

3. Responsive

3.5 - Complaints

10 new complaints received in September 2022 19 complaints were closed in September 2022

Ombudsman Cases Complainants have the right to refer their case to the Parliamentary and Health Service Ombudsman (PHSO) if they are not satisfied it has been resolved by the Trust. 2 cases remains under investigation.

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