Public Board of Directors papers 260123

3. Responsive

3.5 - Complaints

11 new complaints received in December 2022 14 complaints were closed in December 2022

Ombudsman Cases Complainants have the right to refer their case to the Parliamentary and Health Service Ombudsman (PHSO) if they are not satisfied it has been resolved by the Trust. 0 cases were referred to the PHSO in December 2022. 1 case remains under investigation.

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