Public Board of Directors papers 241122

2. Caring

2.1 – Patient Experience

Positive feedback received…..

"I have found the support of Lorna invaluable. I have struggled from week 2 with eating and Lorna has been very supportive, encouraging and has helped me so much."

"Thank you so much for being there. You have all provided such wonderful support, understanding, encouragement and positivity. You are all such wonderful people doing such a fantastic job".

"I'm so grateful for your support; if you hadn't called I'd still be suffering"

“I visited the IPU to have a port fitted today. Both members of staff were professional and very friendly. They put me at ease and the fitting of the port did not hurt at all. Thank you, thank you!."

"My wife was referred to The Christie and we went to see consultants on Thursday 13 Oct. She got an appointment for pre op assessment on the following Monday 17th. The following day, we had a phone call to ask if she could come in the following Tuesday 25th for surgery. Start to finish in less than two weeks, absolutely unbelievable, fantastic service. Everyone from consultants, surgeons, nurses, cleaners, domestic staff were all amazing. Everyone was cheerful and caring regardless of how busy they are. They all went above and beyond in our opinion. NHS The Christie you are amazing, well done." 44

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