Digital_Strategy_Final_v1

Mission 5: Digital change to support administrative processes

Mission parameters

Why? •

This mission focuses on the need to make sure our supporting services are digitally enabled. Whether that is providing a mechanism for enabling the small changes that make a big impact or providing information and services via more modern routes such as a mobile app. Digitally enabling supporting services leads to better ways of working, more efficiency and improved processes. In turn this eases workloads, makes information easier to access and processes more robust and less prone to error.

When you identify a small change to a service that will have big benefits you know where to go to bring your idea to life. You will be able to access the information you need, and to get the important notifications in one place. You want to use modern ways of working that improve your efficiency and make administration tasks easier. You want to be using the same ways of working as other organisations we recruit in from, or work with.

•

•

Mission success criteria

Priority

Within 2 years

Within 5 years

Provide a small change service using modern platforms and low - code to develop small changes that will have a big impact Improve our non - clinical systems and support

- Centre of excellence team set up - RPA implemented

- Large evidence portfolio of successful small changes with evidence of delivery and outcomes

- Provide a business case and a supporting platform for a new Christie Staff App - Start the SharePoint project

- Complete the SharePoint project with re - architected, fit for purpose design

Ensure the Trust is making the most of its digital tools, working in modern ways

- Modern ways of working project started to embed Office 365 best practice

- Modern ways of working embedded in practice

Indicative Initiatives

Digital Maturity Measures (see p11)

Gartner IT Score

Centre of excellence (power platforms)

•

Manage Performance

Robotic process automation (RPA)

•

Apply Technology Leadership and Innovate

Staff App

•

What Good Looks Like Framework

Office 365 modern ways of working

•

2.0 Ensure Smart Foundations

SharePoint

•

4.0 Support people

Lead CCIO

Lead at Digital Board

Lead at Digital SMT

Mission 5

-

Director of Workforce

Chief Information Officer

(Table summarising the leadership matrix for this mission. See p21)

18

Digital Strategy 2023 - 2028