Colorectal and Peritoneal Oncology Annual Service Report 2021 - 2022

Service Report 2022 Colorectal and Peritoneal Oncology Centre – The Christie NHS Foundation Trust

consultations during the pandemic but over time patients have prefer to do these on the telephone as it is more convenient in fitting into their daily lives.

In April 2021 we sent out a satisfaction survey for patients on telephone follow up to see how we could improve things. Out of 103 surveys sent 61 were returned with a lot of positive feedback. The results highlighted areas for improvement including:

• Checking at the end of the consultation whether a patient is happy to remain on telephone follow up • Writing directly to our patients with an account of the consultation including scan/blood test results.

Examples of survey results are shown below:

Overall, I am satisfied with the quality of the service being provided by the telephone follow up:

Strongly agree

45 74% 14 23%

Agree

Unsure

0 2 0

0% 3% 0%

Disagree

Strongly disagree

I could talk to the nurse easily and openly

Strongly agree

47 77% 13 21%

Agree

Unsure

1 0 0

2% 0% 0%

Disagree

Strongly disagree

I felt I could ask my nurse questions

Strongly agree

49 80% 10 16%

Agree

Unsure

1 1 0

2% 2% 0%

Disagree

Strongly disagree

Some of the comments we received about the telephone follow up service included:

“I think you provide a wonderful service and all staff are very approachable both face to face and on the telephone. Many thanks” “I prefer face to face appointments at the hospital” “ 5-star treatment always” “The telephone calls are always to the time stated which is very convenient” “In my last telephone consultation, I was told scan results. I would have appreciated those results in writing after the consultation” “I was very satisfied with telephone consultation, rather than travel to Christies”

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