Colorectal and Peritoneal Oncology Annual Service Report 2021 - 2022

Service Report 2022 Colorectal and Peritoneal Oncology Centre – The Christie NHS Foundation Trust

Financial difficulties

Blank/ Prefer not to say

5 (8%)

Have your physical or medical condition caused you financial difficulties?

Yes 3 (75%) No 1 (25%) Yes 3 (30%) No 7 (70%)

Yes 4 (29%)

Helped with financial difficulties?

14 (21%)

Financial advice?

Yes

No 10 (71%)

Require any further input/advice?

46 (71%)

No

3.5 Complaints

Any formal complaints or PALS (Patient Advice and Liaison service) enquiries are investigated by the relevant team members within the agreed Trust Response timeframes. Summary reports of any complaints received that month are included as a standard agenda item on the monthly PTS Business Meeting. All patient feedback is collected and discussed at our monthly PTS business meetings as a recurring agenda item. We did not receive any complaints in 21/22.

3.6 Compliments

Throughout the year, the team have received multiple messages, letters and cards from patients and their families praising the service. A number have also made significant contributions to our Charity in recognition of the care received. Some of the many positive comments received this year include: “(The team) have given my mum 18 months of active healthy living with dignity. I can’t thank you all enough. You are all very special people which I am sure you are surrounded by heartbreak and joy. Much love and gratitude” “ I am writing to thank you for your kindness and support which you gave me during my stay in The Christie Hospital. Also, for your patience when I spoke to you on the phone before and after my operation ….. The care that I received was first class and helped me greatly during difficult times especially with the pressure the NHS has been under with Covid ” “ I just wanted to thank you for all your help and support during our time with the Christie …. It gave us ten years which without you guys we probably would not have had. I will always be grateful for the care you all took of Darren and would like to let you know Darren thought highly of you and the support you gave him. Carry on the fantastic work and once again thank you all. ”

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